Refund policy
Return & Refund Policy
Thank you for shopping with Karen’s Gift.
Karen’s Gift offers both digital products and physical merchandise. Because these products are fulfilled differently, return and refund eligibility depends on the type of product purchased.
Digital Products
Digital products are made available electronically after purchase. Because customers receive access to the purchased content, digital product sales are generally final and non-refundable once access to the digital files has been provided.
We understand that genuine problems can occur. If you receive the wrong file, are unable to access or download your purchase, receive a damaged or unusable file, or are charged more than once for the same order, please contact us so we can review the issue and work to make it right.
If a digital file is defective or inaccessible, our first step will generally be to provide a corrected or replacement file when possible.
Refund requests based solely on a change of mind after access to the digital product has been provided are generally not eligible for a refund.
Physical & Print-on-Demand Products
Some physical products sold by Karen’s Gift may be made, printed, customized, or fulfilled specifically after an order is placed. Because of this, we generally cannot accept returns or provide refunds simply because a customer changes their mind, orders the wrong size or variation, or no longer wants the product after production has begun.
However, we want customers to receive what they ordered in good condition.
If your physical product arrives damaged, defective, significantly different from what was ordered, or you receive the wrong item, please contact us promptly after receiving your order.
Please include:
- Your name and order number
- A description of the problem
- Clear photographs of the item and, when relevant, its packaging
We will review the situation and determine the appropriate resolution, which may include a replacement, corrected item, or refund when appropriate.
Please do not return an item to the address shown on the package unless Karen’s Gift has specifically instructed you to do so. Some products are shipped directly by third-party production or fulfillment partners, and the shipping address may not be a Karen’s Gift return location.
Order Changes & Cancellations
Because some physical products may enter production shortly after an order is placed, we cannot guarantee that an order can be changed or canceled after it has been submitted.
If you notice an error in your order, please contact us as soon as possible. If production or fulfillment has not yet begun, we will make reasonable efforts to assist you.
Shipping & Delivery Issues
Delivery estimates are not guaranteed, and delays caused by shipping carriers or circumstances outside our reasonable control do not automatically qualify an order for a refund.
If tracking indicates that an order was delivered but you cannot locate it, or if you believe your package has been lost in transit, please contact us so we can review the circumstances and determine what assistance may be available.
Consumer Rights
Nothing in this policy is intended to limit or exclude any rights you may have under applicable consumer protection laws.
Questions or Problems With Your Order?
Please contact Karen’s Gift using the contact information provided on our website.
For the quickest assistance, include your name, order number, and a brief description of the issue, along with photographs when the issue involves a physical product.